Smart WhatsApp
Your WhatsApp answers, even at 9pm.
WhatsApp Business now has its own assistant that can answer your customers for you: prices, hours, orders, bookings. We set it up so it answers like you would, hands over to you when it should, and we keep it right every month.
R3,500 once-off setup · R1,150 per month · No lock-in
Sound familiar?
A customer asks for a price at 21:00. By the time you reply in the morning, they have booked someone else.
You answer the same five questions all day: are you open, how much, do you deliver, where are you, can I book.
You've heard WhatsApp has an assistant now, but you haven't had a spare evening to set it up and test it.
What you get
We do the work. You run the business.
Setup (about a week, 45 minutes of your time)
- ✓ WhatsApp Business profile tidied: hours, address, logo, description
- ✓ Catalogue of up to 30 products or services with prices and photos
- ✓ The assistant taught your prices, hours, delivery, policies and top 20 questions, in your tone
- ✓ Handover rules: complaints, big orders and anything it is unsure of come straight to you
- ✓ Quick replies and labels for you and your staff
- ✓ Payment links on your own Yoco, Ozow or PayFast account — we never touch your money
- ✓ Tested with 30 real-style customer questions before it goes live
- ✓ A 15-minute walkthrough so you know how to check and take over chats
Every month
- ✓ We read through its chats and fix any wrong or weak answers
- ✓ Your changes done within one working day: new prices, specials, stock, closures
- ✓ A one-page report: chats answered, handed to you, after-hours chats, most-asked questions
- ✓ New WhatsApp features switched on as Meta releases them
- ✓ Support on WhatsApp from a real person
Good to know
- • The assistant can get things wrong. We set it to hand over when unsure, and check it every month.
- • It only knows what it is taught, so tell us when prices or stock change.
- • Switching it on pauses WhatsApp broadcast lists and away messages.
- • English works well. Zulu and Xhosa are not tested yet.
Price
R3,500once-off setup
+ R1,150per month
- ✓ Meta's assistant fees included up to R250 a month (about 300 replies). Above that, passed on at cost.
- ✓ Half the setup upfront, half when it goes live
- ✓ Month to month. Cancel with 30 days' notice
- ✓ Your number, account and catalogue stay yours. Always.
- ✓ Add Smart Reviews for R1,000 setup + R350/month more (the Starter Bundle)
How it works
- 1
Message us
Tell us what kind of business you run. We send you a number to try the assistant yourself.
- 2
A 45-minute chat
You tell us your prices, hours and how you like customers handled.
- 3
Live in about a week
We set it up, test it with real-style questions, then switch it on with you.
- 4
Looked after monthly
We check its answers, make your changes and send a one-page report.
FAQ
Straight answers.
Do I keep my own WhatsApp number? +
Yes. It runs on the free WhatsApp Business app on your own number. Nothing moves to us.
Will customers know it is an assistant? +
Yes. Customers are told they are chatting to an assistant, which is what Meta and POPIA expect. Most simply care that they got a quick, correct answer.
Can I still reply myself? +
Any time. You can take over any chat from your phone, and the assistant steps back.
Why not switch it on myself? +
You can, and switching it on takes minutes. Making it answer well is the work: teaching it your prices and rules, deciding what it must hand to you, testing it, and keeping it right every time something changes.
What about a team inbox or live order tracking? +
Those need Smart Follow-up, which adds a shared inbox, orders, payment links and automatic follow-ups. Most businesses start with Smart WhatsApp and move up later.
Stop losing customers to whoever replies first.
Message us, or run the free scan first and see where customers slip away.